Privacy policy

• COLLECTING PERSONAL INFORMATION:
At RDalamal  we are committed to protecting the privacy of visitors to our website. We collect certain personal information to improve your experience and facilitate our services, but we respect and safeguard your privacy as outlined in this policy. The information we collect is used solely for communication purposes, processing your orders, and delivering relevant promotional information. We do not store financial details like account or card numbers. Information such as your contact details, order information, and preferences may be collected and stored for customer service and order fulfillment purposes.

The personal information we collect includes:

1. Device Information:
   We automatically collect certain device information to ensure the website loads correctly and to perform analytics that optimize your experience. This information is gathered via cookies, log files, web beacons, tags, or pixels and includes details like browser version, IP address, time zone, and browsing behavior (e.g., pages viewed, search terms used, and interaction with the website).
2. Order Information:
   To process and fulfill your orders, we collect personal information such as your name, billing address, shipping address, payment information (including credit card details, Net Banking, UPI, etc.), email address, and phone number. This information is also used for order confirmation and communication with you, including sending marketing materials based on your preferences. We also screen orders for potential fraud or risk.
3. Customer Support Information:
   Information is collected for the purposes of providing customer support and addressing any issues you may have with our products or services.

• COLLECTION OF INFORMATION FROM MINORS:
This website is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, we will not be held liable for storing or using such data.

• SHARING & USE OF PERSONAL INFORMATION:
By visiting our website, you agree to allow third parties to process your IP address for the purpose of currency conversion. This is stored as a session cookie to ensure consistency in pricing throughout your visit.

We may share your personal information in the following instances to comply with legal requirements, such as responding to a subpoena or other lawful requests for information also to protect our rights and comply with applicable regulations with our advertising partners to provide relevant ads on our site or other platforms based on your browsing activity.

We will only share information necessary to process your order, ship products, and send marketing materials as per your consent. We do not sell or disclose personal data to third parties without your consent, except as necessary for order fulfillment or legal purposes.

 

• DATA RETENTION:
Your personal data will be stored securely on designated servers. We do not transfer your data to any portable or external device unless it is used as part of a secure backup system. We retain your data for as long as necessary to fulfill your orders and comply with legal obligations.

You have the right to withdraw your consent for data processing at any time, though this will not affect the legality of data processed before consent withdrawal. You also have the right to file complaints under applicable laws if you feel your personal data has been mishandled.

In the event of a personal data breach, you have the right to file a complaint with the relevant data protection authorities if you are not satisfied with our grievance redressal process.

 

• COOKIES:
Cookies are small data files stored on your device when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media cookies, to enhance your browsing experience. Cookies allow us to remember your preferences, such as login details and regional settings, ensuring smoother navigation on the site. Cookies such as session cookies These are temporary and expire once you close your browser and persistent cookies These remain on your device until they expire or are manually deleted, typically lasting between 30 minutes and two years.

You can manage cookies via your browser settings. However, disabling cookies may limit your experience on our website, making certain features inaccessible. Most browsers are set to accept cookies by default, but you can adjust these settings in the "Tools" or "Preferences" menu of your browser. Please be aware that blocking cookies may not entirely prevent us from sharing information with third parties, including our advertising partners.

• CHANGES:

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

• GOVERNING LAWS:

This Privacy Policy will be governed by and interpreted in accordance with the laws of India.

• COMPLAINTS:

If you wish to file a complaint, please reach out to us via email or mail using info@rdalamal.com  If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.